Frequently Asked Questions

Below are answers to some of the most common questions about shopping with Leyburn Pets. If you need further assistance, our customer support team is always available to help.

Orders

How do I place an order?

You can place an order directly through our website by selecting your desired products, adding them to your cart, and completing the secure checkout process.

Can I change or cancel my order?

If your order has not yet been processed or dispatched, please contact us as soon as possible. Once an order has been shipped, changes or cancellations may no longer be possible.

Shipping & Delivery

Where are orders shipped from?

All orders are processed and dispatched from our UK-based warehouse.

How long does delivery take?

Delivery times depend on the shipping option selected at checkout:

Economy Shipping: 5 to 8 business days (Free)

Standard Shipping: 3 to 4 business days (£15)

Please note that delivery times are estimates and may vary during busy periods or due to courier delays.

Will I receive tracking information?

Yes, where tracking is available, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Returns & Refunds

What is your return policy?

You have 30 days from the date of delivery to request a return. Items must be unused and returned in their original condition.

How do I request a return?

Simply contact us with your order number and details of the item you wish to return. We will provide return instructions once your request is approved.

When will I receive my refund?

Refunds are processed after the returned item has been received and inspected. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Payments & Billing

What payment methods do you accept?

We accept a range of secure payment methods at checkout, including major credit and debit cards, as well as digital payment options.

Is my payment information secure?

Yes. All transactions are processed securely through trusted third-party providers. We do not store your full payment details.

Products

Are product images accurate?

We make every effort to display product images accurately. However, colours and appearance may vary slightly depending on your device or screen settings.

Are all items in stock?

Product availability is shown on each product page and is regularly updated.

Account & Support

Do I need an account to place an order?

No, you can complete your purchase as a guest. However, creating an account allows you to track your orders and manage your purchases more easily.

How can I contact customer support?

If you have any questions or need assistance, please contact us:

Store name and brand: Leyburn Pets
Address: 73 High St, Leyburn DL8 5AQ
Phone: +44 19 6962 2953
Email: contact@leyburnpets.com
Website: leyburnpets.com