Shipping And Delivery Policy

At Leyburn Pets, we strive to process and deliver your orders efficiently and with full transparency. This policy outlines our shipping procedures, handling times, delivery options, and important information regarding estimated delivery timelines.

Shipping Location

All orders are processed and dispatched from our UK-based warehouse.

We currently deliver within the United Kingdom, unless otherwise specified.

Order Processing (Handling Time)

  • Orders are processed within 1 to 3 business days after payment confirmation
  • Business days are Monday to Friday, excluding public holidays
  • Orders placed on weekends or public holidays will be processed on the next working day

Processing includes order verification, packing, and preparation for dispatch.

Delivery Options

Economy Shipping

  • Estimated delivery time: 5 to 8 business days
  • Cost: Free


Standard Shipping

  • Estimated delivery time: 3 to 4 business days
  • Cost: £15


Delivery Timeframes

  • Delivery times are calculated from the date of dispatch, not the order date
  • All delivery estimates are indicative and not guaranteed

Delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Courier service disruptions
  • High-demand periods (e.g., holidays or promotions)

While we aim to meet estimated delivery windows, exact delivery dates cannot be guaranteed.

Shipping Confirmation

Once your order has been dispatched, you may receive a confirmation email.

Where applicable, tracking information will be provided to allow you to monitor your shipment.

Incorrect Address Information

Customers are responsible for providing accurate and complete delivery details at checkout.

If an order is delayed, returned, or lost due to incorrect or incomplete address information, we may not be able to offer a replacement or refund.

Delivery Issues

If your order:

  • Has not arrived within the expected timeframe
  • Appears delayed
  • Arrives damaged or incomplete

Please contact us as soon as possible so we can investigate and assist you.

Lost or Delayed Shipments

If a shipment is significantly delayed or believed to be lost, we will work with the courier to initiate an investigation. Resolution times may vary depending on the carrier.

Public Holidays & Peak Periods

During public holidays, seasonal promotions, or peak delivery periods, both processing and delivery times may be longer than usual.

Policy Updates

We reserve the right to update this Shipping & Delivery Policy at any time. Any changes will be published on this page.

Contact Us

For any questions regarding shipping or delivery, please contact us:

Store name and brand: Leyburn Pets
Address: 73 High St, Leyburn DL8 5AQ
Phone: +44 19 6962 2953
Email: contact@leyburnpets.com
Website: leyburnpets.com