Refund policy

At Leyburn Pets, we aim to ensure you are fully satisfied with your purchase. This policy outlines how returns, refunds, and exchanges are handled when you shop with us.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, items must:

  • Be unused and in the same condition as received
  • Be returned in their original packaging where possible
  • Include all original parts, accessories, and documentation


Items that are returned in a condition that makes them unsuitable for resale may not qualify for a refund.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Products marked as final sale
  • Gift cards
  • Personalised or custom-made items (where applicable)


If you are unsure whether your item qualifies, please contact us before initiating a return.

How to Request a Return

To request a return, please contact us and provide:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return


Contact Details

Phone: +44 19 6962 2953
Email: contact@leyburnpets.com

Once your request is reviewed and approved, we will provide detailed return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty, incorrect, or not as described
  • We strongly recommend using a tracked shipping service
  • Leyburn Pets is not responsible for items lost or damaged during return transit


Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We will assess the issue and arrange a replacement, exchange, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing times may vary depending on your payment provider


Please allow several business days for the refund to appear in your account.

Exchanges

If you would like to exchange an item, please contact us to check product availability and arrange the process.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • If the issue persists, please reach out to us directly

Your Legal Rights

This policy does not affect your statutory rights under applicable UK consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store name and brand: Leyburn Pets
Address: 73 High St, Leyburn DL8 5AQ
Phone: +44 19 6962 2953
Email: contact@leyburnpets.com
Website: leyburnpets.com