Privacy policy

This Privacy Policy explains how Leyburn Pets collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact us.

We are committed to respecting your privacy and processing your data in line with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

Who We Are

Store name and brand: Leyburn Pets
Address: 73 High St, Leyburn DL8 5AQ
Phone: +44 19 6962 2953
Email: contact@leyburnpets.com
Website: leyburnpets.com

Information We Collect

Information You Provide to Us

When you place an order, create an account, or contact us, we may collect information such as:

Your name
Email address
Phone number
Billing and shipping address
Payment details, processed securely by third-party payment providers
Order history and purchase information

Information Collected Automatically

When you browse our website, we may automatically collect certain technical and usage information, including:

IP address
Browser type and device information
Pages viewed and time spent on our website
Referring website or source

This information helps us improve our website, services, and overall customer experience.

How We Use Your Information

We may use your personal information to:

Process and deliver your orders
Provide customer service and support
Send updates related to your purchases
Improve our website, products, and services
Meet legal and regulatory obligations
Detect and prevent fraud or misuse

We only process personal data when we have a valid legal basis to do so.

Legal Basis for Processing

Under UK GDPR, we may process your personal data based on:

The performance of a contract
A legal obligation
Our legitimate business interests
Your consent, where required

Sharing Your Information

We may share your information with trusted third parties that help us operate our business, such as:

Payment processors
Delivery and shipping partners
Website hosting and ecommerce providers, including Shopify
Analytics and performance service providers

All third parties are required to handle your data securely and in accordance with data protection laws.

We do not sell or rent your personal information.

International Data Transfers

Some of our service providers may be located outside the United Kingdom. Where this occurs, we take appropriate steps to ensure your personal data remains protected.

Data Retention

We keep personal information only for as long as necessary to:

Fulfil your orders
Meet legal and tax requirements
Resolve disputes
Enforce our policies

When your data is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK data protection law, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Object to or restrict certain processing
Request data portability
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

Cookies

Our website uses cookies to improve functionality, remember preferences, and enhance your browsing experience. You can manage or disable cookies through your browser settings.

Security

We take appropriate technical and organisational measures to protect your personal information. Payments are processed securely through trusted third-party providers.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated version.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: