Privacy policy
This Privacy Policy explains how Leyburn Pets collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact us.
We are committed to respecting your privacy and processing your data in line with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
Who We Are
Store name and brand: Leyburn Pets
Address: 73 High St, Leyburn DL8 5AQ
Phone: +44 19 6962 2953
Email: contact@leyburnpets.com
Website: leyburnpets.com
Information We Collect
Information You Provide to Us
When you place an order, create an account, or contact us, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment details, processed securely by third-party payment providers
- Order history and purchase information
Information Collected Automatically
When you browse our website, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type and device information
- Pages viewed and time spent on our website
- Referring website or source
This information helps us improve our website, services, and overall customer experience.
How We Use Your Information
We may use your personal information to:
- Process and deliver your orders
- Provide customer service and support
- Send updates related to your purchases
- Improve our website, products, and services
- Meet legal and regulatory obligations
- Detect and prevent fraud or misuse
We only process personal data when we have a valid legal basis to do so.
Legal Basis for Processing
Under UK GDPR, we may process your personal data based on:
- The performance of a contract
- A legal obligation
- Our legitimate business interests
- Your consent, where required
Sharing Your Information
We may share your information with trusted third parties that help us operate our business, such as:
- Payment processors
- Delivery and shipping partners
- Website hosting and ecommerce providers, including Shopify
- Analytics and performance service providers
All third parties are required to handle your data securely and in accordance with data protection laws.
We do not sell or rent your personal information.
International Data Transfers
Some of our service providers may be located outside the United Kingdom. Where this occurs, we take appropriate steps to ensure your personal data remains protected.
Data Retention
We keep personal information only for as long as necessary to:
- Fulfil your orders
- Meet legal and tax requirements
- Resolve disputes
- Enforce our policies
When your data is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to or restrict certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided above.
Cookies
Our website uses cookies to improve functionality, remember preferences, and enhance your browsing experience. You can manage or disable cookies through your browser settings.
Security
We take appropriate technical and organisational measures to protect your personal information. Payments are processed securely through trusted third-party providers.
Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated version.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Store name and brand: Leyburn Pets
Address: 73 High St, Leyburn DL8 5AQ
Phone: +44 19 6962 2953
Email: contact@leyburnpets.com
Website: leyburnpets.com